CVS does not invest in their own employees - Certified Pharmacy Technician CVS Health Employee Review

1.0
Sep 3, 2020
Recommend
CEO approval
Business Outlook

Pros

The pharmacists and other technicians were excellent to work with. I learned a massive amount about pharmacology due to the expertise of my colleagues and their wiliness to teach me (to be clear, I am referring to self motivated learning, CVS barely trains new technicians at all).

Cons

CVS does nothing to reward talented pharmacy technicians, and because of this the best techs always move onto new careers with a couple of years of being hired. Corporate CVS constantly makes "flavor of the month" demands for the pharmacy to reach certain quotas, but never attempts to communicate strategy or reasoning behind these quotas. In addition to that, the quotas are purely punitive: no body cares if you get 100 flu shots above the quota, but the pharmacy managers are harassed daily by district leaders if quotas have not been met yet. This of course results in the pharmacy "cheating" to meet quotas, or sacrificing in other areas to meet numbers regardless of consequences. Corporate CVS constantly feels like an enemy that impedes the pharmacy staff from delivering quality care to patients.

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5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very organized with great corporate structure

Cons

Onsite work but team was located in other cities

5.0
Dec 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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