Horrible virtual training facilitator and demotivating on-site personnel start you o a road to failure at CVS - Patient Care Specialist CVS Health Employee Review

1.0
Oct 18, 2020
Recommend
CEO approval
Business Outlook

Pros

Work from home options are available for COVID; otherwise, there's nothing positive about this job.

Cons

Woefully unprepared lead trainer, which you have to listen to for 4 weeks in a virtual training system. Trainer needs to be prepared and take presentation classes. He nervously repeats the last part of sentences ("Next we're going to look at our binder...look at our binder..."), uses a sing-song voice on almost every word he says, and delights in singing the "Underdog" theme over and over. The in-person, on-site team in the training room are equally as demotivating, threatening "corrective action" at least 4 times a day. For a company that teaches employees to treat customers with respect, they would do well to treat new employees with the same respect. Once you start your job after the 4-week training, you are allowed 2 minutes of personal time a day. 2 minutes, of which they remind you of daily. All for a little more than minimum wage. Not worth the trouble and stress.

Explore other reviews about CVS Health

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very organized with great corporate structure

Cons

Onsite work but team was located in other cities

5.0
Dec 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

1181
See reviews by: Helpful|Rating|Date|All