Pros
Working from home, so not having to travel or dress up.
Cons
A lot. You are constantly tied to two monitors for 7.5 hours a day. You will be taking a very high volume of calls that are constant and require your full attention. So if you're looking for a job where you can take care of little ones or family members in general, or if you might have any distractions at all, then this is not for you. Regardless that the original job description states flexibility, this is anything but. Attendance is extremely strict, and during working hours you must remain constantly available on your phone and at your computer just as if you're working in the call center. You are not allotted time off for any reason due to the amount of calls that come in, especially during your training. And dr's excuses for sickness, pre-existing conditions, or any other reason are not accepted. The customer service supervisor is young, very cold, unempathetic, cocky, and has a superiority complex. He does not like to be questioned by who he deems to be inferior to him, which is basically anyone under him. This turned out to be a shared consensus among all of us new hires. To be honest, over all the supervisors seem to not like to be bothered at all and do not give the feeling of being approachable. If you have an issue, you're fortunate to receive a response. Favoritism at this company is apparent and unashamedly made very obvious. I can say without a doubt this is one of the worst companies I have ever worked for. Overall feeling is that here, you really are just a number and they couldn't care less about their employee's.