Don't bother - Store Manager CVS Health Employee Review

1.0
Nov 9, 2015
Recommend
CEO approval
Business Outlook

Pros

You get to run the business as your own but with CVS rules. Good company to work for if you don't like your family and want to be away from them constantly.

Cons

I was with this company for ten years and things changed as with all companies but I would say the last year has been the worst I've ever seen. The company preaches customer service non-stop but does not provide the staff needed to provide that level of service. All stores follow a minimum hours format in the MIchigan market at least. This means that based on this model most shifts will have one cashier working and one manager working. This means the manager must complete 85% of the physical labor for the store, in essence you are a glorified stocker and really only have to manage yourself. A typical day will have you start off by performing opening duties, answering backdoor for vendors, complete all stocking, complete daily price changes, cover all breaks with yourself as the cashier, cover pharmacy calls for back up cashier, complete planograms, change out ends, hold one on one mycustomer observations (often times while the cashier is trying to ring out customers). This is just the small list of the myriad of tasks that you alone must complete by yourself on a daily basis. I am not exaggerating whatsoever you will earn your money, you will work 6-7 days a week, you will have to cover call offs and work doubles to cover call offs because the store is so understaffed that there is only 5-6 ppl to call if there a call in. This company has completely lost touch with reality with how a business should operate, the corporate greed is disgusting as an employee and as a former customer. Anytime you walk into a location you will have to wait in line for up to 10 mins during peak busy times. Shame on cvs for their service.

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5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, kind managers, slow summers

Cons

Fast paced, huge volume, over worked

5.0
Dec 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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