When a CFO is hired as the CEO and hard financial times are coming, go ahead and start looking for a new job! - Sales Operations Specialist CWT Employee Review

4.0
Dec 9, 2008
Recommend
CEO approval
Business Outlook

Pros

Each person's individual situation and experience at a company is unique, but in general CWT is a great company with great people, and with opportunity to advance. I feel they have the best offering top to bottom in the corporate travel mgmt industry regardless of a prospective clients' size.

Cons

Great company, great people, and with opportunity to advance, yet a lot of bureaucracy. Between my qualifying and passing leads to the sales team in addition to my participation in the sales trainings I was told mgmt was impressed with my grasp of selling and the concepts of value based selling, and that I would be given an opportunity expanding my sales support role to a more full inside sales / telesales role. I was excited to be moving into a more important role with a greater impact on the company's wellbeing in having a chance to win business for the company. Yet a year later I was still not given that opportunity and then laid off due to the recession after receiving a great raise a few months prior. I definitely felt betrayed considering I had been loyal for 8 years and done nothing but move up the ladder consistently from a brainless administration position to actually being engaged with prospective clients, being challenged and getting to use my intelligence. I feel had I had that opportunity that I would have much success in winning business for the company and would prove myself more valuable to the company through my success which obviously equals theirs. I feel I would still have a job at this moment. I'm not sure if I blame the company or the manager hired I reported to who was new in mgmt, never managed anyone. I felt he did not fight for me the way my previous manager did and did not give me the resources or his personal time for my development. I was practically managing myself already as I was in full swing with my duties when he came in, it was just a matter of managerial restructuring that screwed me. Needless to say I may still have a job had I had my previous manager still looking out and fighting for me.

Explore other reviews about CWT

5.0
Nov 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Solid salary and benefits, recognition and opportunity for growth across job function and/or upward. Cross-team interactions and collaborations are open and approachable.

Cons

Senior leadership over the last 10 years has eroded the culture and viability. Current mid-management leaders are relatively new to roles and lack mentoring, training or clarity of direction.

4.0
Nov 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Working remotely, great working environment.

Cons

Navigating two separate layoffs both before and after an acquisition is challenging for anyone, especially when your future is unclear. Being laid off in 2024 rehired in 2025 and then released again after being assured my role was secure only added to that uncertainty. I fully understood the risks of returning to CWT during such a transitional period, but the experience highlighted how crucial clear communication and consistent leadership are during an acquisition. This was not about the work or the people both of which were positive but rather about how the transition from CWT to Amex GBT was managed. My hope is that sharing this helps future employees understand the environment and encourages stronger communication during periods of change.

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