Pros
Good Salary, Remote work, Decent Hours
Cons
Unprofessional leadership. The Owner curses out clients, is combative and extremely unprofessional. Louis Shapiro, the CSO lies to clients to get the contract but then leaves the call centers and account management team to deal with the fact that they cannot provide the services promised. He never answers emails but expects you to answer his immediately, will call you on Holidays to complain while assuming you didnt do your job just to find out there was confusion on the clients end. Staffing is a revolving door, even with management. A Director who was promised a work bonus, once she became entitled to it was then told to draft a presentation listing out why she deserves the bonus she was promised. You also get hired with zero training or expectations laid out for you.