Technical Support Engineer - Technical Support Engineer CallTower Employee Review

4.0
Apr 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Lots of opportunity to learn and grow. Opportunity for growth within support is high

Cons

Promises are not always kept regarding future opportunities. Not many opportunities open up within the engineering department

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CallTower Response
8y
Thank you for your feedback. Low turnover and steady growth hasn't provided the openings that many our our support engineer grow into. We do like to promote from within when possible and why we encourage and cover the cost of certifications and education related to job.

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5.0
Feb 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Challenging work! Great company growth. Great teams to work with.

Cons

Can be very fast paced and directions can shift constantly.

1.0
Jan 29, 2025
Recommend
CEO approval
Business Outlook

Pros

You can work remotely, but expect an intense workload with little to no breaks. The PMO keeps a tight grip on deadlines, and if you fall behind, expect direct repercussions.

Cons

TERRIBLE COMPANY. Be very cautious of five-star reviews titled "Great Company"—if they lack depth on why it's great, that's a red flag. This is a small, cult-like company where you're expected to memorize their playbook and read books that have nothing to do with your job. They obsess over personality tests instead of actual skills. Worst of all, they have little respect for your personal time and will let you go in an instant, not based on performance, but on your manager’s mood.

3
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CallTower Response
1y
Thank you for sharing your feedback. We value honest input as it helps us understand areas for improvement and continue building a better workplace. Your comments about workload, management practices, and company culture have been noted, and we take them seriously. While we recognize there’s always room to grow, we also remain committed to fostering an environment where team members can thrive and feel supported. We wish you success in your future endeavors and appreciate the time you took to share your perspective.
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