Pros
CEO cares about us. During the horrible year that was 2020, our CEO showed he cared by promoting causes important to a lot if not most of us. He immediately sent us all home at the beginning of COVID even though I know WFH is not his favorite idea. :) He guided us with facts and kept us grounded by not blowing things out of proportion. He sent us funny videos and started a voluntary weekly call where people could get together and still feel like a family. He was in a constant state of updating us on the status of our building and when we could all be together again-namely-when it was safe to do so. He led with strength and courage and it really showed me that he cared for us. This alone is a great reason to work for Calltower, but others are: fair pay, great benefits package including time off for maternity/paternity leave, fun and capable people who stick around for the long haul, training opportunities that most companies this size can't come close to, a company that gives you the flexibility and autonomy to help the customer as much as possible.
Cons
Communication between teams is lacking. Overlapping in job responsibilities makes things confusing (such as another team telling you to do something that is clearly their job function, and you end up having to do it anyway, cause-well, the customer.
