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      Stay away from the support department - Tier-2 Technical Support Engineer CallTower Employee Review

      2.0
      Sep 2, 2021
      Tier-2 technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I liked my coworkers, culture encourages people to get to know each other. Support management at least attempts to help their employees, but senior management does not follow through.

      Cons

      Typical neglected support department. They will only put the bare minimum into support, but will consistently ask the world from them.

      Explore other reviews about CallTower

      5.0
      Feb 27, 2025
      Fp&a manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Challenging work! Great company growth. Great teams to work with.

      Cons

      Can be very fast paced and directions can shift constantly.

      1.0
      Jan 29, 2025
      Noc engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can work remotely, but expect an intense workload with little to no breaks. The PMO keeps a tight grip on deadlines, and if you fall behind, expect direct repercussions.

      Cons

      TERRIBLE COMPANY. Be very cautious of five-star reviews titled "Great Company"—if they lack depth on why it's great, that's a red flag. This is a small, cult-like company where you're expected to memorize their playbook and read books that have nothing to do with your job. They obsess over personality tests instead of actual skills. Worst of all, they have little respect for your personal time and will let you go in an instant, not based on performance, but on your manager’s mood.

      3
      avatar
      CallTower Response
      1y
      Thank you for sharing your feedback. We value honest input as it helps us understand areas for improvement and continue building a better workplace. Your comments about workload, management practices, and company culture have been noted, and we take them seriously. While we recognize there’s always room to grow, we also remain committed to fostering an environment where team members can thrive and feel supported. We wish you success in your future endeavors and appreciate the time you took to share your perspective.
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