Pros
Good company to work for, was great versus the last job. Had us on WFH and was given good training opportunities Very friendly community and very good team co-operation and support team has a good sense of togetherness CEO is REALLY good. Cannot stress this enough. Upper and Middle management are good and treat us like people instead of a numbers game, very rare at mid size companies like this
Cons
Lack of support means the busy months are, busy, had a period near the end of 2021 that was full of cases where folks didn't see any less than 20, sometimes 30 cases a day(some of this due to cyberattacks on our tcp/ip providers so not much we can do there) Lack of interdepartmental communication hurts us quite a bit, a case of the left brain not knowing what the right is doing Knowledgebase needs vast improvement, many duplicate articles or articles that are tagged improperly and support doesn't have the time to go through and fix them up Minor things such as more WFH opportunities for support and possibly hiring a full time tech for the logistics and shipping team could help
