Micromanagement Style - Market Representative Cambria Employee Review

I worked at Cambria for many years. At first, the job was great without the micromanaging culture it has become today. The product is outstanding, and the service after the sale is a major differentiator. With each change and additional layers of management added, it’s become a difficult place to achieve any semblance of work life balance. Working nights and weekends to keep up with the reporting requirements of the job is expected, and Market Reps are not allowed to use an out of office reply on email or voicemail during vacation. You are expected to meet and exceed unrealistic sales goals set by management who has no insight or interest in how hard those goals are to achieve/exceed and have lost touch with what should be at the core concern of the business: customer satisfaction. Sales and operations exist as two completely separate silos with different goals with neither one communicating with each other and willing to work together for the common good of the customers. If you want a job where you are told what to do, how to do it, what to say, and how to say it after years of successful results and want a different management type riding with you every week to ensure you are doing it right, this is the job for you. If you like being pulled in 10 different directions at once at the whim of management while still being expected to meet the weekly sales call quota with no consideration of the 10 different ‘projects’ you’ve just been handed, this is the job for you! If you like a top-heavy management structure with no transparency or communication about changes that impact the ability to do your job, you’ve found your perfect job. If you love working under a constant umbrella of fear and uncertainty about your job security, take the job! If you like to be valued for the hard work, creative ideas, and outstanding customer service you deliver to your customers as the core of what you bring to the table, move on. This will not be a culture that will allow you to thrive and grow in your career. Wish it wasn’t so. It’s a great, innovative product, and I have great respect for our Design and Marketing departments. Cambria has and will continue to lose outstanding employees who could have brought the results the company asked for if only allowed to do their job.