Apply at your own risk - Anonymous employee Cano Health Employee Review

Patients calling to complain and wanting to speak to the manager, only 5% of the time will the manager take the call. Covid started and everything started to get hectic. Protocols will change one day and next week the prortocol will change again. Have to take at least 80 calls a day and can not be in the phone for more than 5 minutes with a patient. How is this possible if a patient wants an appt for her mom her daughter and herself, and then wants you to check if her lab results came back, and then wants you to put a request in for a medication refill. All this cannot be done under 5 minutes when u are working with a system that goes very slow.