understaffed and overworked - Legal Word Processor Canon Business Process Services Employee Review

They overwork the good employees , while other employees are allowed to sit around and do next to nothing all day. They offer overtime, but then complain when they have to pay you for it. The on site supervisor has meetings with the client and makes promises to them about the work, but then does not communicate with the employees. They want us to do whatever the clients asks us to do, without asking any questions or being properly trained. They expect 100 % perfection from us , while providing us only 50 % of the training that is needed. And when a mistake is made or a deadline is missed, it is always our fault.