Not A Place For Honest People - Service Staff Capital Automotive Group Employee Review

Lack of professional demeanor; lack of knowledgeable staff; rude and short sales persons; unethical sales strategies; incredibly long hours with no pay to show it (commissioned staff); focus on customer surveys versus training the staff so that the customers can have a pleasant experience and leave happy; serious lack of management; "the good-ole-boys" club attitude; random meetings through the day which pull you away from your customers; too frequent vendor "surprise" visits where said vendors do not RESPECT that you have a job to do and customers waiting; seriously inexperienced shop staff; incredibly high turnover rate; lack of cooperation with sister properties (CAPITAL FORD AUTO SPA); No SERIOUS SUPPORT SYSTEM FOR STAFF; severely understaffed Service Writers; SEVERELY UNTRAINED SERVICE WRITERS; Service Writers are not honest and cannot manage to follow up with customers; NISSAN NORTH AMERICA systems are severely out of date and are inadequate for the current workforce.