Call center - Provider Representative Capital Blue Cross Employee Review

Users say... "The people are great and the company has been around for 80 years" "Good benefits" "Great work life balance with good leadership" "Sr. team approachable and open for suggestions." "Experienced employees, loyal to company" 

Users say... "Low pay and sometimes boring" "The management was horrible." "Layoffs, Great people forced out (early retirement packages) or Demoted; replaced by Deloitte People and/or young, inexperienced newly hired promoted to Managers and Directors." "There is an extensive training period; however, it is at a high level and does not get into the details of the calls you receive from members, brokers, providers or group administrators." "Antiquated staff awaiting retirement with limited drive to learn."