Pros
The work is very easy, low stress environment. You sit back and you process transactions. The training program is fairly extensive as well, they make sure you know how to handle every situation by providing job aids that are readily accessible and easy to understand/follow in addition to other senior employees helping you out. The pay isn't terrible, but not very competitive.
Cons
Get ready to be micromanaged at every turn. There is a massive double standard in their enforcement of rules and regulations. Lower level employees are told that cell phone use is prohibited due to security concerns, as they walk around on a cell phone. The same goes for dress code policies. Business-casual is the expected standard and is consistently enforced by individuals who themselves don't comply. Being told you cannot wear a hooded sweatshirt by someone wearing a hooded sweatshirt actually happened. There is also "mandatory" overtime. What's worse, is that this overtime is sprung on you with less than 48 hours notice. It is very much frowned upon if you cannot participate in this overtime. It's actually quite hysterical to listen to the "work/life balance" values during training and then have someone give you negative feedback for not working overtime. And if you were thinking of getting promoted, good luck. Capital Group hiring is few and far between since they outsource many positions and departments to staffing agencies all in an effort to minimize the number of individuals they are required to provide benefits to.