It was the best of times, it was the worst of times - Client Service Representative Capital Group Employee Review

3.0
Jul 29, 2022
Recommend
CEO approval
Business Outlook

Pros

Great benefits, especially retirement and tuition reimbursement. Great co-workers overall. Made some lifelong friends over the years. Good opportunities for "extra-curricular" activities Salary is average to above average

Cons

Middle Management - do not listen, care or understand what associate's goals and/or talents are, just want them to conform rather than trying to help them find a better role. As a whole the company is slow to change and adapt to the times/narrow minded when it comes to innovations for the future. Unable to move from an operations role to an analyst role unless you have an Ivy League degree.

Explore other reviews about Capital Group

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great company. Awesome benefits

Cons

No cons that I can think of

5.0
Jul 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pain, The 15% automatic contribution beats any place.

Cons

As with large companies decisions are made slowly and current leadership is looking for quick results rather than long-term solutions.

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