Toxic - Senior Employee Relations Business Partner Capital Group Employee Review

1.0
Aug 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Capital Group is full with people who are working earnestly to serve from the heart. The compensation is excellent, and the coffee is good.

Cons

No amount of money or coffee can justify leadership allowing talented, committed, hard-working people - some who have given their entire careers to CG - to be treated in the callous way I experienced and witnessed. Our Employee Relations team tried earnestly and unsuccessfully for over a year to surface the impact of our toxic leadership, even directly to the CHRO. Overall, there are some people (who typically fit a certain profile) who can get away with anything and others that can get away with nothing.

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Capital Group Response
1y
We pride ourselves on fostering an inclusive, supportive culture where everyone’s voice is heard. We’d appreciate hearing more details if you’re willing to reach out anonymously (to reassure you of objectivity, the Open Line is supported by individuals outside of the employee relations team). You can reach the team directly at (800) 421-4982 / openline@capgroup.com.

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

great benefits they offer to support you

Cons

Felt lack of guidance and direction

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