Worst company I have ever worked for. - Relationship Banker Capital One Employee Review

1.0
Sep 28, 2012
Recommend
CEO approval
Business Outlook

Pros

The benefits are excellent and most managers will work to accommodate your schedule. I have heard of horror stories with other managers telling part-timers that if they didn't drop out of school and go full time, they would be "let go."

Cons

They treat you like a dog. They figure that since they pay you your salary they can abuse you in any way, shape or form. They stress building a book of business and following up with your pipeline contacts but all of that is thrown in the garbage when they force you to jump around branches last minute and miss scheduled customer appointments you have setup. Then they ask you why you're having trouble meeting your numbers. There is very slow growth within the company. Management doesn't want to promote employees if they're already doing well in their current positions since it's hard to find quality bankers. At the same time if you're not doing well you can forget about working the ranks. The district manager ignores exaggerated and inflated daily branch results just to make herself look better. The DM's also ignore the fact that there are many managers who discriminate against customers. I've worked with some racist managers who would purposely give a hard time to certain ethnic groups for no apparent reason and when I would step in and say it's not right what they're doing, I got the cold shoulder and they would give me a hard time from that point on. I wouldn't be surprised if the ACLU investigates them in the near future. You can be as loyal as you want to this company but you will never see the opposite. Employees get laid-off without just cause and the turnover rates are ridiculously high. These are just a few of the cons i've experienced working at Capital One.

Explore other reviews about Capital One

5.0
Jul 24, 2026
Recommend
CEO approval
Business Outlook

Pros

a lot of room for career growth

Cons

some teams work long hours

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary, benefits, mobility for internal transfers

Cons

I have been a part of Capital One for more than 20 years, most of my career. It was an exciting growth culture in the early years. Our team culture was very strong. People looked out for each other and worked toward a collective good. Around 2019 a shift began in leadership. Politics became more important and forced distribution, stack ranking, and performance management targets became more prevalent. When the pandemic hit, it broke the strong in person culture of this company. Many left for the lure of FAANG and other companies offering remote work for promotion and higher pay. It was a chance to jump the line and come back later. In the meantime COF hired people who tired of the relentless pace of Amazon, Google, and other tech companies. We also hired in big bank culture of JPM Chase and Goldman. This has resulted in a toxic, political, cutthroat culture with constant reorgs. I’m planning to leave this organization in the next 12 months. It is sad what it has become. I know tenured leaders, great people who look out for others and have helped me succeed over the years, who are miserable here. DFS colleagues from the acquisition are leaving in droves.

5
See reviews by: Helpful|Rating|Date|All