Pros
Nope, not even the upfront PTO can count as a pro when this job stresses you out to the point that you're using it rapidly to give yourself a break from the nonsense you deal with on a daily basis.
Cons
The customer service department [or CX Voice as they used to call it] is an impossible department to work in . . . Useless 10 week training period and ridiculous metrics to maintain with no support made it impossible to enjoy working there. Never in my life have I been at a job where other newbies are sharing there own cheat sheets amongst the training class because leadership did not prepare us properly. I would know, I created around 15 pages worth of notes during those 10 weeks. Associates [aka acquirers] can only transfer calls to managers when requested by the customer . . . Meaning that if a customer is not understanding us despite various attempts, we must stay on the line with them regardless if the phone call goes over the time limit. Push back while transferring calls is the norm regardless if the call shouldn't have been routed to your queue. Risk "whatever the name of the department is" that monitors calls picks and chose who to ding for "unsatisfactory" calls . . . Good employees that actively try their best are often left to dry over things out of their control. This department is a literal free for all and I wouldn't recommend Capital One as an employer to anyone.