Your experience may vary - UX Designer Capital One Employee Review

3.0
Jul 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Individually most people are kind. When I first started working here I loved it. Even during lock-down days of the pandemic, it felt like a very supportive environment. From top down it is a company which understands family obligations and is fairly flexible for working around your needs. At least as of 2023 there were once a month invest-in-yourself days. There are a lot of lifestyle / added benefit resources available (so many it can be hard to be aware of everything available). Generally people understand that if you're working on the West Coast you're not expected to work East Coast hours. This is not always true if you're in a higher up leadership position. (Most of the company is on the East Coast.)

Cons

Depending on current leadership your experience may vary. At the end of 2022 design was put under the umbrella of product which solidified a shift in culture. The design org is large but design maturity is in the middle of the design maturity index. Sometimes design as strategy is recognized but it's rare. The culture of performance management has become cut throat. Job security and advancement is measured on a curve at the time of the performance cycle. There are quotas for how many people are above or below average depending on budgetary requirements. If you end up with a manager change it can be hard to make sure your performance is accurately assessed. Pay for the Bay Area is low. This was true before the current economic environment in the industry.

Explore other reviews about Capital One

5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, WLB, Free Stuff, Building

Cons

Slow work environment, parking situation

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary, benefits, mobility for internal transfers

Cons

I have been a part of Capital One for more than 20 years, most of my career. It was an exciting growth culture in the early years. Our team culture was very strong. People looked out for each other and worked toward a collective good. Around 2019 a shift began in leadership. Politics became more important and forced distribution, stack ranking, and performance management targets became more prevalent. When the pandemic hit, it broke the strong in person culture of this company. Many left for the lure of FAANG and other companies offering remote work for promotion and higher pay. It was a chance to jump the line and come back later. In the meantime COF hired people who tired of the relentless pace of Amazon, Google, and other tech companies. We also hired in big bank culture of JPM Chase and Goldman. This has resulted in a toxic, political, cutthroat culture with constant reorgs. I’m planning to leave this organization in the next 12 months. It is sad what it has become. I know tenured leaders, great people who look out for others and have helped me succeed over the years, who are miserable here. DFS colleagues from the acquisition are leaving in droves.

5
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