Company continues to head in the right direction. - Physical Therapist Capstone Physical Therapy Employee Review

Great team who really cares.

Can't think of any thing.

The providers actually care about their patients. I have worked with a lot of therapists over the years and Capstone had longer appt times and didn’t utilize aides like a lot of places will. They are more hands on with patients than other clinics. This is the only reason I rated two stars instead of one.

Where to start… 1. Was told we aren’t allowed to say we are tired because “it’s negative”. Never mind that the reception staff was there at 7:30 every morning and most of us worked ten hour days. We had a group chat and would just say morning and I’m sleepy or didn’t sleep well, and we all got talked to. 2. The WiFi/phones went down four times in the six months I worked there. Every single time, I was responsible for climbing up on the counter and CLINGING to a cupboard to reset, restart, etc. There was one shift I spent 10 hours climbing up and down and under cupboards WHILE RUNNING A FEVER (see next point) and spent over 4 hours on the phone with IT. They refused to pay to have someone come down to fix it (located in Bellingham and we were in Bothell) but in the time I spent on the phone with IT, they could have driven down, had it fixed, and gotten back to their office. I also had to use my personal cell phone and give out my number to certain patients because the phones were connected to the wifi and were also down. I ended up getting calls from patients after hours for the next week. 3. I caught the flu and stayed home to recuperate. I have asthma and every time I get sick, pneumonia and bronchitis is a serious concern and imperative that I don’t overdue it. While home sick, I was getting text messages through out the entire day from management and my coworkers. They pressured me back to work before my fever broke many times despite doctors notes and communicating with them my medical history and doctors concerns. They then got frustrated and put me on an action plan because of how much work I had missed. If they had left me alone to actually rest and not pushed for me to return, I would have been better quickly. Instead, I was sick for nearly three weeks. I had to pay for medical tests. I got behind on rent because I ate through my sick time and had to go unpaid. One of those days I got pressured to come back was the day I spent 10 hours climbing up and down and dealing with IT on top of patients. Needless to say, the next day my fever spiked and I had a migraine. I came in to open because no one else could and told them I needed to leave early because I was sick, delirious (I didn’t lock my door before bed the night before. I’m ocd, paranoid, AND lived in a bad area. That’s how out of it I was), and my head was killing me and I was going to start throwing up. They proceeded to sit me down and lecture me WHILE I’M CRYING from the pain and feeling like poo, then the worst part happened. They straight up lied to me and then got caught. I was told after they were done with the lecture that they wanted my key because they were having issues with the locks and they wanted to check it. Said it was okay that I was leaving without it because “someone else is always around”. I was suspicious but let it play out. When I returned to work I checked with my coworkers, no one else had their key checked. The very next day after checking in with them, I arrived to open but couldn’t get in without a key. Due to the providers having a late start, I was stuck waiting in the parking lot for 45 minutes to get into the building. Right as I said screw it and went to go home, a coworker finally showed up. This is when they admitted to me that they took my key with no intention of giving it back because they heard I was looking for a new job and wasn’t a team player and they were concerned I wouldn’t return the key and they would have to replace the locks again because of the person who had my job before me. 4. When I started, I found out the person before me walked out on the job. They had three different people in that position in 2023. 5. They gave us a survey to help “improve” things, but it was actual bs. It was all crap questions that were close ended and pointless. Not to mention the answers were “anonymous” but they were divided by clinic and we only had 5 people who worked in our clinic. I couldn’t even answer the survey honestly because it would have been obvious who was making a fuss, and I was already accused of not being a team player because I was looking for a new job. 6. While working there, we were asked to write positive reviews about working there to negate any negative reviews they had.