Power Trip Galore - Business Office Lead CarMax Employee Review

2.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Making friends through the struggle of working for a greedy company

Cons

The company is insanely greedy. Won't update the stores appearances or give proper raises about five cents a year. The salary employee in the office works maybe 30 hours a week while everyone else is expected to work overtime. Your life flies by because your assigned hours are just suggestions. If you close, expect to get out at the minimum an hour and a half after the set time. The employees in the office are walked all over by every other department, and expected to solve everything even if it's out of our responsibility. Should for sure be the highest paid in the store considering every signle vehicle has to be processed through our office and every single customer eventually comes back to the office, yet we are one of the lowest paid. We do most of the work for the sales consultants as well...yet we get none of their commission...and no bonses for buying in cars like the buyers office does...yet we do all the work besides running the VIN through an automated system and taking a few pictures of the car. Overall, you will be overworked and underpaid working for this company in general, but mainly the business office.

Explore other reviews about CarMax

5.0
Mar 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company and great people.

Cons

Can’t think of any cons.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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