Terrible - Sales Consultant CarMax Employee Review

1.0
Aug 16, 2011
Recommend
CEO approval
Business Outlook

Pros

Money is only decent for a few months a year. You know your schedule well in advance, and switching days or shifts is simple. Benefits are decent. Comfortable clothes,.laid back atmosphere and no real pressure. No haggling with customers is nice. your own desk and office space is kind of nice.

Cons

Terrible hours., open until nine mon-sat, half the time you are there even later closing a deal. Open on weekends and holidays,.so kiss your family life goodbye, only one in six weekends off. Terrible coworkers, half of them are snakes who don't care about you or your money. Blatently hide things and lie about it. No integrity from about half the sales team. Terrible split policy. The pay is terrible. No hourly rate. 160 bucks per car, 100 if they buy a warranty, 50 if you buy a car, but not if they trade it in. If another sales person has one phone call with your customer they get half of everything. Management for the most part is unreliable, never around when you need them, and never back consultants up against others. But they can help close a deal when you need. Talib classes every day are a waste of time that you don't get paid for, same with mandatory meetings on your days off...no pay...drive 30 miles get zero. Return policy bites you in the ass all the time. System and pay structure make it impossible to support a family, go work for a traditional dealer.

Explore other reviews about CarMax

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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