Good Sales Experience - Senior Sales Consultant CarMax Employee Review

3.0
Oct 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Carmax is the best car dealer in the industry. Alot of the people you work around are very positive and helpful. You have the chance to make a decent income, and get great Sales Experience. I loved my job being able to help customers and being an expert at What I do. Training is on-going which is phenomenal you learn alot!

Cons

What's very irritating is that the manager's are not all on the same page, there is micro managing and there is favoritism. It Gets annoying after awhile everyone should be treated fair which isn't the case. When there is a new Manager u should never be afraid or intimidated But that was the case which caused employee moral to go completely down, with people leaving or transferring. It's bad when you have to worry about am I getting fired today. There are alot of policies implemented so you have to be careful What you say and do. High medical cost for benefits, and commission should be raised.

Explore other reviews about CarMax

5.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits, good work environment.

Cons

Work weekends, late shifts (stores stay open until 9).

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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