Pros
- Pay is decent, depends on experience. - Work from home - Will pay for Pluralsight account if you ask - Associates that call for help are generally understanding.
Cons
- Benefits are somewhat expensive - Unnecessary amount of repetitive calls with no sight for fixes or improvement. - Frequent schedule changes and weekend shifts - Extreme call center like metrics and performance expected. - Frequent system outages - Mandatory overtime when department is understaffed - Not enough access to assist associates with most systems, the point of this role is mostly take the call, get the info, and most likely send it to another team that can actually fix it on the back end. - Frequent call dodging co-workers, abusing statuses to be off the phones. - Used car market is declining, business seems to be suffering. Hig