Toxic under the surface & old ideas permeate - Senior Analyst CarMax Employee Review

3.0
Oct 10, 2024
Recommend
CEO approval
Business Outlook

Pros

great benefits, schedule was good, coworkers were great!

Cons

I worked in multiple departments throughout my time at CarMax. My coworkers were always pleasant and hardworking. Had a lot of fun there. Where I found issue was upper management. Throughout my time at KMX, the office politics regularly got in the way of making sound decisions. Sometimes that wasn't a big deal, but sometimes it meant standing up a leg of the business on incredibly shaky foundations. I also found the weird tip-toeing around salary discussions uncomfortable. No one was willing to have an honest discussion about it. I only found out after grabbing a drink with my boss after quitting, that all management in my last department was directed to only offer the minimum salary and refuse to negotiate. That VP was all numbers and no people skills. A shame too. I would have loved to stay there, but my salary just wasn't keeping up with the cost of living, and was well below market rate for my skill set

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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