Best company culture I have ever experienced - Senior Manager, Talent Acquisition CarMax Employee Review

5.0
Nov 14, 2024
Recommend
CEO approval
Business Outlook

Pros

The leaders are genuine in trying their hardest to live out the company values at every level The company takes employee feedback seriously and you can see where they take action on feedback that they get through company surveys and the feedback individuals give Everyone values associate growth in tangible ways including; providing structured growth paths, time and resources to help you grow, and probably most importantly encouraging associates to grow even if it means leaving their team. They would rather see fully engaged employees move to other teams than "keep" them in their team and feel stagnated. Compensation is fair and the company is transparent about things like bonus metrics and tracking performance

Cons

The high emphasis on partnering with any/all impacted people and groups before making decisions can feel slow or bureaucratic at times to people who like to move fast and deal with consequences as they happen (i.e. Facebook's "move fast and break stuff"). However, I think this approach is key in maintaining the collaborative culture.

Explore other reviews about CarMax

5.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

we treat each other like family

Cons

no cons what so ever

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

See reviews by: Helpful|Rating|Date|All