experience - Customer Service Specialist CarMax Employee Review

Users say... "Most associates get along but there are client theives around (just a few) Benefits are very good." "Great people and very diverse" "Culture is great and rewarding" "CarMax provides great training and is on the cutting edge of technology for the industry." "Has a good Work environment" 

Users say... "Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." "Managers do not understand the difference in work/personal life (unless it's their personal life)" "Like any car dealership you’re expected to work long hours and come in on off days" "There is no work life balance for managers working 10+ hours a day 5 days a week."