Is CarMax a good company to work for?

CarMax has an overall rating of 3.5 out of 5, based on over 8,384 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 59% of employees would recommend working at CarMax to a friend and 49% have a positive outlook for the business. The best reviews about CarMax have been left by employees working as Location General Manager , Business Analyst Intern and Technology Intern .

Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1056) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (325) , Sales Manager (209) , Sales (165) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 772 reviews)); "Great people and very diverse" ((in 451 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 295 reviews)); "Has a good Work environment" ((in 164 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 554 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 458 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 294 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 248 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 230 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

What are the top reviewed CarMax locations?

Richmond , Atlanta , Kennesaw , Houston , Raleigh , Norcross , Austin , Dallas , Chicago , Los Angeles , Las Vegas , Charlotte , San Diego , San Antonio , Virginia Beach , Laurel , Irvine , Henderson , Orlando , Fort Worth , Tampa , Miami , Columbus , Roseville , Denver , Greensboro , Fort Myers , Murrieta , Colorado Springs , Hartford

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CarMax

CarMax reviews

Great job if you want to be constantly stressed - Cross Functional Store Manager CarMax Employee Review

3.0

Jan 11, 2025

Cross functional store manager

Recommend

CEO approval

Business Outlook

Pros

Great job security I love my associates they are amazing Fair hiring process Diversity and inclusion LGBTQ friendly Nice benefits

Cons

Cross functional managers are given an impossible and unrealistic workload. The stress is unbearable. There is never a moment to take a breath. You are expected to be a sales manager, service manager, inventory manager, business office manager, finance manager, accountant and much more. You are told to constantly be on the sales floor making that the priority, but then you have all of the other responsibilities that have to get done each day. CarMax puts all of its efforts into “associate care and connection” so it can continue to be seen as a fortune best place to work. That’s great I love my associates but managers are made to suffer with no consideration. The associates take an associate voice survey a few times a year and if a mangers team scores them low even if the comments are about things that managers can’t control like pay (corporate controls the pay) mangers are punished, shamed, penalized etc. You get a salary which isn’t worth it for the minimum of 10 hours a day you work. Despite this I still love this company I remember when ALL employees were treated fairly and cared for. I am just hoping to see it get back to that.

Explore other reviews about CarMax

5.0

May 3, 2026

Sales associate

Recommend

CEO approval

Business Outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

4.0

Jun 13, 2026

Customer specialist

Recommend

CEO approval

Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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Jobs at CarMax

Lead Business Operations Associate in Training

Lead Business Operations Associate In Training

Cross Functional Store Manager

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Great job if you want to be constantly stressed - Cross Functional Store Manager CarMax Employee Review

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