a good place to gain experience - Contact Center Agent CarParts.com Employee Review

2.0
Sep 26, 2024
Recommend
CEO approval
Business Outlook

Pros

the team leads are really patient and helpful.

Cons

new processes are not agent and customer friendly. tools are not a par with other companies.no crm and needs better telephony. no real investment in tools,

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CarParts.com Response
1y
Thank you for sharing your feedback about your experience at CarParts.com. We appreciate your insights regarding the support from team leads and the areas where improvements can be made, particularly concerning tools and processes. We always strive to enhance our work environment, and your comments are valuable in that effort. We encourage you to reach out to your local HR representative to discuss your suggestions further. Your voice matters, and we’re here to listen!

Explore other reviews about CarParts.com

5.0
Jul 26, 2025
Recommend
CEO approval
Business Outlook

Pros

company has good mangement and good projects

Cons

I dont have any cons

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CarParts.com Response
10mo
Thank you for taking the time to leave us feedback! We're glad to hear you’re enjoying the projects and leadership at CarParts.com. We appreciate your contributions and are excited to keep building together.
4.0
Sep 10, 2025
Recommend
CEO approval
Business Outlook

Pros

good working facilit and good employees

Cons

supervisors change hours without notice to all employees and everyone leaves last minute find new job. POOR Management!!!

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CarParts.com Response
7mo
Thank you for taking the time to share your feedback. We’re glad to hear you had positive experiences with your coworkers and work environment. We understand that scheduling consistency is important, and we’re working to improve communication around shift changes to better support our team members. We appreciate your contributions during your time with CarParts.com and wish you the best in your future endeavors.
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