STAY AWAY! - Account Representative Carahsoft Employee Review

1.0
Nov 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Can write sales experience on your resume.

Cons

I do not even know where to begin. The only reason anyone should take this job is if they are desperate with no other offers which is exactly what I did. First of all, the salary is an absolute joke. After benefits and taxes you are making a measly $30-40k range salary. There are also hidden bonuses where only certain members on the team receive extra money in their paycheck if they suck up to the managers the most, which other coworkers only found out through gossip. They are very secretive with how the pay structure works and raises making it completely unfair. I had the worst year of my life working here and developed stress eczema and had crying breakdowns due to the horrendous managers here. They are all only qualified based on amount of years working at the company and clearly need etiquette and manner lessons. They look at you as a calling machine rather than an actual human being. It is a strict 8:30-5:30pm 45-hour work week instead of the traditional 40 hour work week. Every single minute of your activity is tracked with calls, emails, clicks, when your laptop shuts off, etc. You are expected to make 100+ calls a day and get talked down upon if you do not hit your meeting goals. There is no HR department therefore no proper way to complain about your manager because you are just told to talk to your manager about any issues. They micromanage you and have absolutely no freedom. You are expected to send in an email every single day listing bullets of what you did and the conversations you had in fine detail. There is a very strict PTO policy where you cannot take off the end of the months, end of the quarters, or any day in September. Their holiday calendar is an absolute joke. You are expected to work Christmas Eve, New Year’s Eve, Veterans Day, Columbus Day, etc. and do “administrative work” while all of the government agencies are closed where there is no point of working those holidays. Everyone on the team is constantly confused and having to bombard the managers for help because no one is ever properly trained. You get yelled at for messing up as a new hire only a few months in instead of getting corrected nicely. I am one million times happier now at a new job and finally realize what it is like working in non-toxic working environment. AVOID THIS PLACE AT ALL COSTS!

Explore other reviews about Carahsoft

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

If you get good team, your in good hands

Cons

Pay is bit below average.

5.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

4.5 years working at Carahsoft, I’ve seen and heard it all. Work from home, too many people take this for granted. They promote within! Plenty of opportunity to move up if you work hard and deserve obviously. Work hard, be proactive, take accountability, be reliable, consistent aka do your job and you aren’t micromanaged. If the above is done, they compensate you very nicely. Craig pays 50% of health insurance (not sure if this has changed for new hires) that is unheard of and extremely helpful. Insurance is great, never had any issues. Craig cares and does so much for his employees, way more than I think some people deserve and take for granted. Team Trip, 401k match, Shoe Day, Epic Bar Tab, Reggae Fest, milestone and birthday gift cards, Trophy Bottle, snack boxes, and more.

Cons

They hire kids right out of college with zero work ethic and work experience. They don’t fire people enough, you have a handful of top performers picking up the slack for their colleagues and carrying the team. 60+% of my pay is bonus which makes tax season daunting and stressful.

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