Pros
The techs you work with are amazing, as are employees from other departments. Free food on Monday and Friday.
Cons
Our poor Managers are powerless and have contradicting directives handed down to them almost daily. You can't believe a single word that comes out of our Project Manager turned Senior Manager's mouth. She is on a short leash by our Director and will lie straight to your face if it serves her purpose, which it usually does. Our Director is a joke. He needs to spend less time being "Really excited" about "peeling an onion" and actually work on the department. The rotating door that he's set up for his employees is nauseating. Whenever he shows up in the office, someone is getting fired. He runs TS like a call center, WFO Schedules, low pay, and more emphasis on getting off a call than fixing the customer's issue.