Pros
Employed with Carbonite for just under 2 years. The company does its best to employ people who want to make the company better. When there are issues they are normally addressed to the best potential of those involved. Employee moral suffered for a while, but has been brought back under the microscope, and now positive changes have been made. Great atmosphere of camaraderie amongst employees. This is a job where you get out of it what you put in. Excellent benefit packages. Stellar HR, and interview team. Newer changes in the company have caused more of a desire for company to succeed and understanding that happy employees is the place to start.
Cons
The schedule is quite strict and can be difficult to build a "normal" life around. Some "absentee" managers, although recently most of these people were detected and promoted to customer. Occasionally you will get differing information from one supervisor to another (although to my experience this is par for the course in a call center, and management does all they can to keep this to a minimum.)