Low pay-High expectations - Customer Service Associate II CardWorks Employee Review

3.0
Jun 28, 2022
Recommend
CEO approval
Business Outlook

Pros

Co-workers were helpful. If you don't mind working nights and weekends this is a good opportunity. Additionally, you receive 10% of your hourly pay working anytime within 6pm & 6am as well as weekends. There used to be plenty of overtime, not sure if that still applies.

Cons

My shift was 6pm-4:45am so I received the additional 10%, however, that is NOT reflected when you take vacation or sick time or PTO . Everything is calculated at your base pay regardless. Everything is timed, you get your meal, two 10min breaks and 7min personal time per shift. If you need to use the restroom, hope it's empty and clean.

Explore other reviews about CardWorks

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, work from home, PTO, holidays off

Cons

The customers that call can be a little mean

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CardWorks Response
2mo
At CardWorks, we strive for excellence in everything we do, and we appreciate your review! Thank you for sharing.
1.0
May 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None whatsoever . I thought long and hard and couldn’t think of anything.

Cons

Low integrity, low morals, low values. allows predatory behavior from their subsidiary companies. Birds of a feather flock together. Would not recommend Partnerships or any business dealings with Cardworks, Merrick Bank or OLLO Card Services. The entire board of directors should be questioned.

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CardWorks Response
1mo
We acknowledge your comment and, as with all feedback, it will be reviewed by the appropriate team.
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