Good People, Compensation Lacking - Customer Service Representative Cardinal Health Employee Review

3.0
May 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Solid group of coworkers. Supervisors and managers were all easy to work with.

Cons

Training is minimal and you’re often forced to perform tasks you’re not trained for. While this isn’t terrible, it is extremely time consuming and negatively affects your case time. Additionally, despite the company emphasis on completing a certain number of cases per shift, there is little compensation for efficiency. Customer service reps are responsible for a wide variety of different tasks.

Explore other reviews about Cardinal Health

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, Culture, Location, Remote, People

Cons

Hybrid, I wish they were more competitive with Salary or else I might have stayed there.

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting work: nobody hears this job title without a little curiosity Independent: once you're trained you're mostly given tasks and allowed to work whatever way best suits your needs Unique: you won't find another job that does exactly this in the area Benefits: pretty standard, but kick in on day 1 Growing field: by all appearances, this is a growing field in pharmacy, so job stability isn't an issue Management: Leadership at this location strives to make this a good place to work

Cons

The hours: most technicians will work from 2:30-10 AM. The pay: rate is decent, a little less than hospital rates, a little more than retail, but in general you will be capped at 35 hours a week. Independence: while there is a lot to say about the benefits of working on your tasks alone, there is also little in the way of any real supervision. This means that all interpersonal issues devolve into a one employee's word against another, leaving management reluctant to act. Management: Leadership at this location does its best to make this a good environment to work, but they do it at the expense of holding employees accountable.

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