employer cover photo
employer logo
employer logo

CareFirst BlueCross BlueShield

Engaged Employer

CSR - Customer Service Representative II CareFirst BlueCross BlueShield Employee Review

3.0
Dec 31, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits are awesome, work to life balance. These are the only pros I can think of unfortunately the cons out weight the pros

Cons

Supervisors are not trained and know less than the associates. Good luck getting someone to assist you because everyone is busy planning parties or eating all the time. Attendance isn't monitored, can be stressful sometimes with such a high call volume when you see others walking around avoiding calls.

Explore other reviews about CareFirst BlueCross BlueShield

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule, remote most days, good pay

Cons

Disorganized leadership, everything else is great

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Have a few awesome associate

Cons

Continuously reactive mode without proactively evaluating all options

See reviews by: Helpful|Rating|Date|All