No what it used to be - Team Leader CareSource Employee Review

3.0
Sep 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay Some amazing Leaders and Managers Monday through Friday

Cons

Unrealistic expectations for Team Leaders and front line staff. This has led to an environment of stress and anxiety. CareSource was once a company that cared for its employees, however, this is not the case anymore. Everyone is just a number like all other call centers. The difference is the amount of content you must learn from medical coding and billing, appeals, disputes and authorizations. Also, there are not consistent expectations within leadership. This causes a divide amongst leaders and confusion for front line staff when there are team alignments. If you are a high performing Team Leader you can be blocked from moving to other departments.

avatar
CareSource Response
3y
Thanks for taking the time to share your experience with us. We value your feedback and appreciate the opportunity to learn and grow. Our employees and members are our top priorities and we’re thankful for your time and dedication towards our members.

Explore other reviews about CareSource

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company that truly cares about their people and growth. They promote within and value character.

Cons

There really aren’t any cons. This is a great company to work for.

avatar
CareSource Response
1w
Thanks so much for sharing your experience with us!
2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

N/a -the original trainer for my training class was great she ended up separating from the job in the middle of our training

Cons

I think when you first apply the pat information is misleading it says $40k-$52k/year but the base pay is $18.30/hr it isn’t based off experience they are factoring in incentive that you aren’t eligible for until you are out of training and nesting Also they didn’t take my ada form seriously I got it filled out and signed by my doctor as I was told to do by hr and literally they didn’t do anything which made my mental health much worse than it would’ve been if they would’ve helped. Also during training one of the trainers (Chelsea) mic was muted and she was trash talking and cursing about the employee in the training class and she mentioned how it was one trainee who was the topic was the only one who knew how to do the f-ing job it was ridiculous and humiliating for the rest of the training class because now we feel bad because we just heard you say this

avatar
CareSource Response
3w
At CareSource, we are committed to fostering a positive and supportive environment for all our employees, prioritizing transparent, two-way communication. Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience and take your concerns seriously. We continuously strive to improve our workplace, and your insights are valuable to us.
See reviews by: Helpful|Rating|Date|All