I am not one to complain, never have had a problem with anyone at work, or have had trouble meeting expectations for this job or previous jobs, however, I feel a need to caution potential hires. I suggest asking questions in the interview and asking to shadow the other case managers before accepting this job to ensure changes have occurred in management and job expectations. I believe Care Management at Caresource has the potential to be a great job/ career path (just currently have a few bad apples in management/ needs better support for the employees and the members they serve.)
My last year working as a care manager at Caresource was painted with toxic management and extreme micromanaging. Within the last year, my job role began to become a call center versus true case management. Many of us felt like our clinical judgement wasn't appreciated. The job focus switched from the member to productivity and explaining any 20 minute gaps within your call history. I started to suffer from extreme anxiety/ my own mental health. I know two of my coworkers were put on high blood pressure medications and anxiety medications due to the work load. Many of us discussed these concerns to HR because we believed we weren't doing what was best for the members anymore and nothing happened other being called out for it by the team leads and managers. Several case managers left all around the same time as me due to the change in job expectation/ role.
