Pros
You get paid decently in the call center. If you meet all their goals, with no margin of error, you MIGHT bonus on your check. The insurance is good. They hold events for the company that we can bring family to.
Cons
As far as the call center, they don't let you out easily and they don't promote often. The company has changed. The entire culture has shifted. It appears they're only about the bottom dollar now. The CEO is taking over other companies without means to support it, eliminating departments and roles (to stay afloat) and not considering what it takes for the "little people" to keep up with their ridiculously hasty expansion efforts. Many who get bonuses were shorthanded and given a significantly less amount of money than what they received in the past because "we didn't make goal for our finances". But it seems the higher ups still got the right amount of money for their bonuses. They don't like if we say "The CareSource Way" even though that's been the motto from it's inception. Now it's, "New day, new way" with less focus on employee morale and more focus on expanding fast, no matter the consequences. It used to be a fun company, now it's a work house. They no longer promote from within because those people are more likely to resist changing to the "NDNW" of thinking. So they hire from outside (usually through nepotism or some connection with the head honcho) and those new faces help dismantle what CareSource was built on. It's a sad day in the world of CareSource. Everyone sees it. But the more we look around there are fewer and fewer people that remember what Pam Morris made of the company and the warmth we felt in here.
