From Hope to Despair - Customer Success Manager CareerBuilder Employee Review

1.0
Dec 1, 2018
Recommend
CEO approval
Business Outlook

Pros

When I started the pros were overwhelming and I was SO PROUD to be hired by such an amazing company. The benefits, the people, the culture, the focus on building employees through training and coaching, the fun, the leadership, and looking towards the future were all part of the day to day CB activities. I met the most amazing people that I still keep in touch with. My tenure was 2016-2018, which I recognize some will say was well after the height of CB, but even so it was amazing in comparison to where I had been prior. I learned a lot but I am grateful to have left CB and joined a fantastic company that actually cares about its employees.

Cons

The change when Irina and team took over was a blow to everything positive that I mentioned above. It was a scary and demoralizing time. I remember sitting at my desk on conference calls watching as text messages and instant messages rolled in about secret HR meetings and people being laid off. This happened at least 3 times in the last 9 months that I worked there. I left one day shaking because the man who was cutting heads had veered towards my desk at one point. The culture is dead, the people that are still there are mostly there because of the benefits, especially if they want to have children. It’s fairly easy to glide along there without putting in much effort as long as you are ok with being stagnant, experiencing constant negative change, and watching all of your co-workers quit which results in more and more work for you. They say you don’t leave companies, you leave managers...not in this case. I left the company because that company does not care one bit about what it does to it’s employees now (regardless of what you might see in some of the positive reviews here). When I gave my notice, I got a form email for termination and a survey for my exit interview. They had to move to automated exit interviews because so many people were quitting. I don’t think they care about the answers you provide. I still have a bit of left over jitters from working there and anything out of the ordinary at work now makes me nervous, immediately making me wonder if I’m being laid off or fired, because of the way CB handled the layoffs.

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Pros

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Cons

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3.0
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Pros

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Cons

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