Pros
I worked at CareerBuilder in the SMB for over 2 years and established some really great relationships with clients that helped me learn more about the unique challenges they face. I also learned the importance of keeping your head down and focusing on only the things that are within your control.
Cons
Turnover: SMB reps were told by the top leader of the SMB that 1 of the biggest initiatives for CB in 2019 was to increase marketing/brand exposure. We hired a new CMO last year and she was gone within a year. No communication from the CSO or CEO about this. Many of the management/senior management roles have consistent turnover which is a big red flag for any company. 95% of the sales reps that were in my hiring class are gone. Customer Support: CB recently decided to split the sales team into 2 groups. Sales focuses on hunting new business. Success focuses on renewing current business. The transition was a nightmare. My commission went from 4% to 2% on deals that I had previously signed. Total slap in the face. I was told my clients spending over a certain amount would receive US based support. Those clients ended up receiving support from offshore reps in Phillipenes in Nicaragua who were not trained and not helpful. Mentally, this took a toll on me since I was telling clients they would get US based support if they spent over X amount. Ultimately, US support never happened regardless of their spend. It made me look dishonest. Product: I knew it was time for to leave after I did not believe in the product. The job postings do not perform well. CB tries to position it saying “it’s because of the unemployment rate, we provide better quality candidates, or your posting needs X content to make it perform better.” SMB clients get little to no support. At the end of the day, companies are getting more candidates and better quality candidates from other sources.