They Want Robots and Punching Bags, Not Huma Beings - Engagement Specialist Carenet Health Employee Review

Thank you for sharing your feedback. We appreciate your honesty and understand that roles with structured scripting and performance expectations can feel challenging, especially when they don’t align with initial expectations. We strive to strike a balance between delivering consistent service to our clients and ensuring our team members feel respected and supported in their work. We’re glad to hear you had a positive experience with your manager and the performance bonus program. We also hear your concerns around the pressure to meet performance metrics and the nature of the conversations required in this role. Your feedback is important, and we take it seriously as we continuously evaluate how we communicate role expectations and support team members in client-facing positions. Thank you for your time with Carenet. We’re committed to learning from experiences like yours to build a more empowering and supportive environment for all our team members. We wish you all the best in your future endeavors and thank you for being part of Carenet.