Team Member - Customer Service Team Member Caribou Coffee Employee Review

4.0
Jun 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Fun company culture. Management cares about you and they hire good people. If the store you work at isn't too busy, it's fun to develop your palate by trying and talking about the flavors of the different coffee roasts. Obsidian is delightful!

Cons

The downtown Minneapolis store I worked at was extremely busy. Occasionally we would be understaffed, and it made for a fairly stressful work-day. Also, there are periods where you'll be expected to up-sell certain products to customers. Having to do this made my interactions with customers feel insincere and was my least favorite part of the job.

Explore other reviews about Caribou Coffee

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great people and company culture

Cons

- frequent changes in management

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The customers are amazing and the job itself is very easy and doesn’t demand much work.

Cons

I was terminated after “complaining” about management and was treated unfairly until I had to leave. They were not trying to keep me in the company after I started complaining that I haven’t gotten raise in 2 years.

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