Not at all what it used to be - Shift Supervisor Caribou Coffee Employee Review

2.0
Sep 24, 2011
Recommend
CEO approval
Business Outlook

Pros

-free coffee -chance to meet some cool people -knowledge available if you know where to look -great benefits package, one of the best health insurances I've ever had

Cons

-losing all its heart, its not about community connections and personality anymore -severe lack of leadership and communication from upper management to the stores -people are put into management positions with little to no training -hypocritical attitudes towards customers and "community building" (they claim thats what they're all about, but in practice we're basically told customers are just a number)

Explore other reviews about Caribou Coffee

5.0
Mar 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn menu and recipes

Cons

Bad tips and not great pay

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Usually nice coworkers, good regulars, tips can be really good if you’re working busy shifts

Cons

Over worked and under paid. General managers are hit or miss and if yours is bad, you’re screwed and they won’t be held accountable. Some coworkers are bullies with no repercussion. Unfair task delegation. Hard to get full time hours unless you’re upper management.

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