Management plays huge part - Shift Supervisor Caribou Coffee Employee Review

4.0
Aug 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Shift drink, Small tips, Interact with People, Free beans & Tea, care packages around the holidays

Cons

No Breaks, Corrupt management, Low Pay, Understaffed, Too much upselling leads to impersonal interactions, Huge workload for often 2 person staffed shifts When working under a good manager, store ran smoothly, everyone got a decent amount of hours, etc. New management came in, in under 4 months 10 people left, was scolded about my race and being transgender in front of customers by store manager, when I reported the incident to uppermanagement I was told he "didn't believe me". People would show up to meetings with upper management and the upper management would not show up nor call. Constant lying and manipulation by overall management.

Explore other reviews about Caribou Coffee

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great people and company culture

Cons

- frequent changes in management

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The customers are amazing and the job itself is very easy and doesn’t demand much work.

Cons

I was terminated after “complaining” about management and was treated unfairly until I had to leave. They were not trying to keep me in the company after I started complaining that I haven’t gotten raise in 2 years.

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