It's not all fun and games at the coffee shop - Shift Supervisor Caribou Coffee Employee Review

1.0
Aug 9, 2010
Recommend
CEO approval
Business Outlook

Pros

Customers (the good, the bad, and the ugly), medical benefits, free half pound & shift drink

Cons

After years of working for Caribou I can honestly say I have never had a break, we snack as we work, sometimes not even able to get to the bathroom during a seven hour shift, there are alot of detail oriented tasks that are very time consuming, especially with the new chocolate, teas, oatmeal, and breakfast sandwiches. Management changes so much it's hard to find anything good to say about them at all. I am 'part time' and depending on the manager have sometimes been scheduled twelve days in a row, at $11/ hour am capped out so I recieve no more raises and have had opportunities for advancement that would only change my title not give me more pay. Every store is overly scrutinized by upper management (who have never worked in a store) about absolutely everything, (we have a planagram for our cabinets to store sugar,napkins,etc) have never recieved any good compliments or rewards from upper management, there is no reward in being a team member or shift supervisor unless you plan on being a manager of a store, and then you won't have a life because Caribou will be your life and you'll be expected to control costs you have no control over, and you will feel even less appreciated unless your DM gets his bonus.They take forever to promote good people that already work here and hire alot of bad people from the outside.

Explore other reviews about Caribou Coffee

5.0
Mar 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn menu and recipes

Cons

Bad tips and not great pay

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Usually nice coworkers, good regulars, tips can be really good if you’re working busy shifts

Cons

Over worked and under paid. General managers are hit or miss and if yours is bad, you’re screwed and they won’t be held accountable. Some coworkers are bullies with no repercussion. Unfair task delegation. Hard to get full time hours unless you’re upper management.

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