Great coffee, but no chance of promotion in management and huge manager turnover - Store Manager Caribou Coffee Employee Review

2.0
Mar 29, 2011
Recommend
CEO approval
Business Outlook

Pros

Great coffee with a free half pound every week. Free shift drink every shift 30% employee discount Flexible schedule lots and lots of espresso!

Cons

For a manager in a remote location there is no chance of promotion, but the carrot is always being dangled in front of your face. For the most part the pay for managers is on the low end of the scale and the yearly raises can be a huge disappointment. managers are required to work 45 hours a week...though they tell you that it can be flexible depending on needs of business...it is not and you must schedule yourself no less than 45...but that is a lot less than usual in F&B, however this is more of a retail position. Of those 45 hours you are required to work a minimum of 31 hours on the floor. Basically you are a glorified barista. and you have a lot of administrative work to get down in those remaining 14 hours. Your district manger turnover is huge and I had 5 different DMs in the less than 4 years that I worked there. Each has their own expectations...some labor, some COGS, so focus on guests. You have to constantly be switching the area that you need to focus on. Frequently you are given tasks that are just busy work and then you never hear about them again. For example spending hours putting together your dreams and goals and action plans only to have nobody ever review or follow up on them. You are expected to always hit labor but are given no budget for training employees. Good luck when you have to hire.

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5.0
Mar 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn menu and recipes

Cons

Bad tips and not great pay

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Usually nice coworkers, good regulars, tips can be really good if you’re working busy shifts

Cons

Over worked and under paid. General managers are hit or miss and if yours is bad, you’re screwed and they won’t be held accountable. Some coworkers are bullies with no repercussion. Unfair task delegation. Hard to get full time hours unless you’re upper management.

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