Wishing things were different - Director Carnegie Dartlet Employee Review

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The best people you'll ever work with. Challenging work, including with some of the top universities in the country. I learned more here than in any other role I've held.

Cons

This was my favorite, most meaningful, and most rewarding job I've ever had. I loved the people, I got to do work I was great at, and I helped lead the best team. But in early 2025, workloads exploded and kept getting heavier and heavier, and my dream job turned into one I couldn't stay in. I worked hard to earn my position. I volunteered for projects, presentations, made an impact on people across the company, managed top performers. I built incredible relationships and every day made an effort to help others stay positive even in light of how difficult those days could be. I looked forward to growing within the company and shifting my responsibilities from heavy client work to more leadership projects, as I had seen people above me achieve. While my client load decreased, the client workload & demands never did. I was still spending 80-90% of my day on clients as a Director, rushing through work the majority of the time to try not to get yet another day behind. Any other non-client projects I had to either rush or delay over and over, regardless of how much I wanted to do them. There were always new processes or initiatives to improve the quality of work our clients would get - initiatives that I wholeheartedly supported, but the pressure and reality of which felt impossibly heavy when it felt like I didn't have time to do even the bare minimum well. My health (both physical and mental), my relationships, and my work/life balance all suffered during the last year I worked here. I heard over and over to hold on because things would get better. I waited and advocated, hanging on as best I could, until finally I couldn't do it anymore. When I left, it seemed like things might actually get better, but that feeling had come many times before and there's only so much hope you can hold onto before you have to do what's right for yourself. I wish I could still work here. Honestly, I'm still heartbroken that the situation became so unsustainable, even as a high-performing employee with 15 years of full-time work experience, and that I no longer get to work with the absolute best team I've ever met.

Explore other reviews about Carnegie Dartlet

5.0
Feb 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The people are truly kind, collaborative, and mission driven. Everyone genuinely cares about supporting higher education and helping clients succeed, and that shows up in how teams work together day to day. There are a lot of smart people here, and the culture is collaborative rather than competitive. It feels like everyone wants each other to win. There are strong opportunities to work cross functionally, learn new skills, and try new ideas. There is also real room to fail, test new approaches, and learn without fear.

Cons

The pace is very fast. The work is good and meaningful, but it can feel intense at times. I also wish compensation were higher, especially given the speed and level of responsibility.

2
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Carnegie Dartlet Response
1mo
Thank you for taking the time to share such positive feedback! It is incredibly rewarding to hear that our mission to support higher education resonates so strongly with your day-to-day work. We are very proud of our collaborative team, and knowing that you feel encouraged to cross-train, innovate, and try new approaches without fear of failure is the best compliment we could ask for. We hear your feedback regarding the fast-paced intensity of the work and compensation. We know how hard our teams work, and we are continually looking at ways to ensure our salaries remain competitive and that our workloads remain manageable during busy seasons. If you ever have specific ideas on how we can improve the day-to-day pace for your team, please feel free to share them with us at hr@carnegiehighered.com.
1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

The client portfolio is genuinely interesting, and the peer-level team is incredibly talented, collaborative, and supportive. There are great people working here at the execution level, and you will build strong professional relationships.

Cons

Retention and management are major issues. Turnover is incredibly high, particularly within the first 90 days for new strategists. The company conducts surveys regarding capacity, but internal data is ignored—workloads routinely exceed promised limits (e.g., managing 12 clients when internal models cap roles at 8). Furthermore, the management style leans heavily toward negative critique rather than constructive coaching, creating a lack of psychological safety. Internal mobility is also poorly handled. Toxic culture.

10
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