Good company bad management - Customer Service Representative Carter's Employee Review

2.0
Dec 26, 2022
Recommend
CEO approval
Business Outlook

Pros

-Customers that return remember how much you have helped them -The experience of helping parents, grandparents, and other family members find the items they need

Cons

My last manager before choosing to resign was not good. She would tell other managers to talk to me instead of coming to me directly. She would accuse people of stealing who just paid for items which in turn made them return everything and get their money back.

Explore other reviews about Carter's

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Work hard and youre rewarded

Cons

A lot of changes daily even

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

- Above average benefits compared to market. -Brand has strong historical context -Customer Experience

Cons

-Failure for field feedback to be address at the top levels of the organization. -Leadership Competence -Payroll and store resources -compensation and raises -Overall Communication

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